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Privacy Policy

Last updated: January 2025

At Little Flint, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase.

Information We Collect

When you place an order or contact us, we may collect the following information:

• Name and contact details (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through our payment providers)
• Order history and preferences

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Communicate with you about your order status and delivery
• Respond to your inquiries and provide customer support
• Send you important updates about our products or services (with your consent)
• Improve our website and customer experience
• Comply with legal obligations

Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Payment information is processed securely through trusted third-party payment providers (Square, Amazon Pay) and is not stored on our servers.

Third-Party Services

We use trusted third-party services to help us operate our business:

• Payment Processing: Square and Amazon Pay for secure payment transactions
• Shipping: Delivery partners for order fulfillment
• Email: Email service providers for order confirmations and communications

These providers have their own privacy policies and only use your information as necessary to provide their services.

Your Rights

Under UK GDPR, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request transfer of your information to another service
• Withdraw consent for marketing communications at any time

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Order information is typically retained for up to 7 years for tax and accounting purposes.

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site. You can control cookie settings through your browser preferences.

Marketing Communications

With your consent, we may send you occasional updates about our products and special offers. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or contacting us directly.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: neil@neilwiddowson.co.uk

For data protection inquiries, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).